Shipping & Returns

We only deliver within New Zealand.

The product is at your risk as soon as it is delivered to you. Delivery will be deemed to have been made when it is left at the address nominated in your order, or when a "Card to Call" delivery slip has been left at that premises. If you are concerned about something going missing or not being left in a suitable place, we do encourage you to request the "Signature Required" delivery service at no extra cost to you.

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We supply great brands and reputable products and endeavour to ensure that the product leaves us in good condition. We use third parties to deliver our products so please contact us immediately if our product has been damaged in transit.

We will make reasonable endeavours to deliver the products to the address nominated in your order within a reasonable time of accepting your order (see our usual delivery timeframes here). If you have specified a delivery date, we will try our best to deliver the products by that date but time will not be of the essence and we will not be liable for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

We will re-deliver, replace or refund the product (at our option) if we have incorrectly addressed the delivery but we take no such responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point (e.g. a dog).

Return & Exchange Policy

In the unlikely event that your gift arrives damaged or you are not satisfied with your purchase, please contact us as soon as possible on 02108305423 or email hello@boxmeup.nz and we will make arrangements for the gift to be returned and either replaced or refunded. 

Unfortunately we are unable to refund for ‘change-of-mind’ purchases, due to the nature of our goods.